Defy-Competition Terms and Conditions


Terms and Conditions for the Defy “WIN YOUR MONEY BACK WITH DEFY!” Promotion

The name of the Promotion is “WIN YOUR MONEY BACK WITH DEFY!”.

The Promotion commences 5 January 2019 and ends 31 January 2019.

The Promotion

  • Any person participating in this promotion (“Promotion”) does so on acceptance of these terms and conditions (“Terms and Conditions”).
  • Defy Appliances (Pty) Ltd (“Defy”) and their subsidiaries are collectively referred to as the “Promoters” in respect of the Promotion for purposes of these Terms and Conditions.
  • The Promotion will run from 5 January to 31 January 2019, after which date the Promotion will automatically lapse and no further entries will be accepted.
  • This Promotion is open to all persons of the age 18 years or older and resident in South Africa, except employees and their immediate families of the Promoters, the Promoters’ advertising and promotion agencies, associated companies, and outlet owners and staff.

The Entry Mechanism

  • In order to enter the Promotion, consumers must purchase ANY Defy appliance from a participating retailer, nationally, during the promotional period.
  • Participants must then dial *120*100123# and follow the prompts.
  • Participants must retain till slips as proof of purchase.
  • Proof of purchase must clearly show purchase details (appliance bought, amount, and date of purchase).
  • No entries by post or any other form will be accepted.
  • USSD line costs R0.60 per 60 seconds.
  • Winners will be randomly drawn each day from the entries on that particular day. If no entries are received on a particular day we will pick two winners from the next days entrants
  • The consumer’s entry will be withdrawn if any goods purchased in connection with the Promotion are returned by the consumer before the competition entry data file is extracted for purposes of doing the draw.
  • Entries limited to 2 entries per CLI (Call Line Identity) per month.

The Reward

  • The Reward is cash back to the value of the qualifying Defy appliance purchased.
  • There are 27 Rewards available (27 winners).
  • Cash back is awarded for all Defy appliance listed on the till slip. This will not be capped at a certain amount.
  • 1 winner will be randomly drawn every day during the competition period.
  • Rewards are non-refundable, non-exchangeable and non-transferable.
  • Rewards cannot be exchanged for an alternative Reward and the decision is final; no negotiations will be entered into.
  • Winners shall be notified by Defy (or a Defy partner) via telephone and/or email. Participants must therefore ensure that the Promoters have their correct, updated details. If the winner cannot be contacted after sending three emails and/or three phone calls on three consecutive business days, the prize will be forfeited and a redraw will take place.
  • Winners only have 7 working days (from the time they are contacted) to supply proof of purchase and other details. In the event that their details are not provided within this time frame, a new winner will be drawn.
  • Prize money may take between 14 – 21 working days to be awarded to winners.

General terms

Without detracting in any way from the Promotion Rules, the following general provisions shall be applicable to these Rules.

  • The Promoters of this Promotion will interpret the Rules in their sole discretion and reserve the right to amend the Rules at any time in accordance with the provisions contained in these Rules.
  • By entering and participating in the Promotion, you agree that the Promoters may collect and process your personal information for purposes of this Promotion.
  • The Promoters, their directors, members, partners, employees, agents, consultants, any other person who directly or indirectly controls or is controlled by them or any supplier of goods and services in connection with this Promotion and their spouses, life partners, parents, children, siblings, business partners or associates are not eligible to participate in or enter this Promotion.
  • In the event of a dispute, the decision of the Promoters will be final and binding and no correspondence will be entered into. In this regard and for further clarity, the Promoters shall be entitled to deal with such disputes (or any failure by entrants to follow the rules) in their sole discretion, including that the Promoters shall be entitled, in addition to any other rights which the Promoters may have in terms of these rules, to immediately disqualify entrants from this Promotion. By entering the Promotion and/or accepting any Reward, the entrants, users and/or winners hereby indemnify, release and hold harmless the Promoters (including their
  • subsidiaries, holding companies and affiliates), their directors, employees, agents, suppliers and contractors (the “Promoters parties”):
  • From and against any actions, claims and/or liability for injury, loss, damage, expense, claim or damages of any kind resulting in whole or in part, directly or indirectly, from participation in the Promotion, and/or the use, acceptance or possession of a Reward, and/or participation (or non-participation) in a Reward-related activity.
  • Entrants who, in the Promoters’ sole determination, act unlawfully, fraudulently, in breach of these Rules or otherwise dishonestly may be disqualified from participating in the Promotion and shall not be eligible to win any Reward.
  • Additional to any other rights contained in the Promotion rules, the Promoters reserve the right to terminate the Promotion at any time with immediate effect. If this is the case, the Promoters will provide a notice on the website and it shall be the responsibility of entrants to review such website in this respect. In such event, all entrants hereby waive any rights, which they may have against any of the organiser parties and acknowledge that they will have no recourse or claim of any nature against the organiser parties.
  • The Promoters are not liable for any technical failure that may result in an entry not being successfully submitted. Any Reward is accepted by a winner at his/her own risk and the Promoters are not liable, at any time, for any defect in the Reward.
  • The duration of this Promotion may also be extended or curtailed at the sole discretion of the Promoters. If this is the case, the Promoters will provide notice of this on the Website.
  • The Promotion closes at 23:59 on 31 January 2019.

Exclusions and other important terms

  • Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the Promoter in terms of the Consumer Protection Act, 68 of 2008 (“CPA”).
  • By entering the Programme in accordance with its terms, Participants acknowledge that the Programme will be managed in accordance with the provisions of the CPA. Qualifying participants undertake to expeditiously do all things necessary to enable the Promoters to comply with their obligations under the CPA including, but not limited to providing such personal information as may be required in order to facilitate handing over the reward
  • These Terms and Conditions shall be governed by the laws of the Republic of South Africa.